Top 255 Reviews From Legit Penske Truck Rental Buyers (2024)

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Do NOT use Hertz-Penske. Never had such a horrible experience renting a one-way truck and we've moved a lot over the years. We booked way in advance for a 22' truck with car tow. Got to the Home Depot at the appointment time and were told they didn't have the vehicle. After a wait, we were told that a different location had one and switched the reservation to there. We got in front of that Home Depot and Hertz-Penske called to say they were mistaken, to go to a different Home Depot that was very far away at this point. We were told that they had called that Home Depot and that they definitely had the truck. We got there, and guess what? No vehicle. They had a 26' but after being on hold with Penske for too long to get that approved, the guy shrugged and said there was nothing he could do.

As a side note, I am 68 and my husband 71. We should have been helped way more but the incompetence was frightening. I called the 800 number and they called the last Home Depot. They were told they indeed had the 26' and to go back. I was told by the employee that someone would definitely be able to help with the car tow, after we asked multiple times if they could help. My husband dropped me off at home and drove back, another 30 minutes and they had the vehicle. They showed him the basics, but wouldn't help him figure out how to strap the wheels on. Another delay, so now it is 4 hours after our original appointment and we are both exhausted.

I called the district manager who told me they couldn't help with the strap due to liability reasons. My husband finally figured it out and got the vehicle on the road, but each time he goes over a bump, it sounds like an earthquake. I'm sitting here worried that he won't make it home in one piece. This is by far the absolute worst experience with a truck rental ever. Now we have to lug a 26' truck towing our brand new minivan across the country. Never again with Hertz-Penske!!

We had a very bad experience with Penske (understatement). When we went to rent from the 19103 I-45 Conroe, TX location on 4-3-2024, the van we had reserved was damaged (the side door was secured closed using a strap attached to the other side of the van as it would not stay closed otherwise). They only had one other van available, but it was for local use only, and we were dropping the van off in Galveston, which is not local.

After the very kind and helpful staff at the 19103 I-45 Conroe, TX Home Depot location, tried calling Penske a few times and received no help, they decided to let us take the local use only van because we had been there already a couple of hours after our reservation time and we needed to start using the van to move. After inspecting the van, the registration sticker was not current, and we felt uncomfortable driving it. Penske may advertise that they have a newer fleet but the maintenance on their vehicles is a huge problem. So we went back into the store, and after a few more phone calls, the helpful staff found a van for us at the 1241 W Davis Street, Conroe, TX Home Depot. We then drove the 15 mins to the location.

The process went pretty smoothly and we were out of there after another 20 minutes, we had to drive another 15 minutes south to begin our move. By this point, we were delayed from our original pickup time by 3-4 hours. The move went smoothly. When we went to return the van ON TIME to Penske at the 702 65th Street Home Depot in Galveston, TX the information for the van was not changed in the rental system. In the system was the original van that had the expired registration and the original time we picked up the first vehicle.

The woman that helped us at the Galveston Home Depot at first was confused because the van that we returned was not the van in the computer. We explained the situation and she made some phone calls for us. Unfortunately we had an obligation in Galveston at 2pm that we couldn't miss, so the woman said she would take care of it and call us when it was all set. My wife got the call that everything was taken care of.

The next day, even though the vehicle WAS returned on time, Penske charged us $100 for an extra day saying it was returned late. It was returned on time but due to the employee's error of not changing the truck number in the system to the actual truck that was used and the inability for the Galveston Home Depot employee to get ahold of Penske and to fix this issue in a timely manner we were charged for an extra day.

This whole experience was a nightmare. Not only was there a multiple hour delay to get our move started (due to having poor maintenance) even though we had a reservation and on top of that, had to travel out of our way to another location which delayed us another hour or so, this mixup with the wrong vehicle in the system also cost us financially because we were charged an extra day. We contacted Penske for a refund of at least the extra day and they agreed but it never was sent. It has been over a month. This review is going on the 3 Penske/Home Depot locations that were involved in this disaster of a rental experience. Do yourself a favor and don't use Penske.

I picked up a one way rental Penske truck from Home Depot in Bowie MD. It was a nightmare!!!.. First of all, I was charged for service options I specifically waived. When I noticed the significant price increase the HD employee told me that it was for a security deposit. She explained that I would get the deposit back on my credit card in 3-5 days and only explained this to me after I questioned the significant price increase. I later learned on my own that there is no security deposit if a credit card is used.

I called Penske and was told later that I was charged for a total insurance package which I specifically waived. Secondly, the Home Depot employee could not charge me at the Penske desk because "the computer was down". I waited about 30 minutes for the "team lead" to figure out how to charge me. A nice cashier at the Home Depot service desk put her into a computer and I received my contract. This only happened after the employee disappeared and I went to look for the "lost" employee. On a previous occasion, my son rented a one-way truck for a move and filled that truck up before drop off was still charged for refueling. (I was with him). He let it go because he was frustrated and too busy to worry about "40.00".

In summary, I called Penske and Hunter promised to refund me for the insurance 83.00. He told me that I would see the refund on my credit card in 3-5 days. He also suggested that next time, to avoid issues, I should pick up and drop off at a Penske location. Enough said. No more Home Depot and no more off-site drop off and pick up. People beware of the obscure pick-up and drop off locations!!!. Penske, you are responsible for making sure that people at these sites understand how to process rentals. Your business reputation depends on it.